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AVP / VP – ETD Client Services Manager

Written by Anton Murray Consulting on .

Location: Singapore

Salary description: $120-$160k SGD

  • $100-150k AUD Equivalent
  • Permanent
  • 3 to 7 years of experience

The ETD Clearing businesses require a high calibre individual for a VP level role to run the Client Services team based in Singapore. This individual will manage a team of 6 who support clients for their Global ETD Clearing activity, as well as covering Asia Pacific processing hours for the Global ETD Clearing businesses.

The ideal candidate will have a strong background in ETD/F&O within both clearing and client services for several years, ideally at a management level. Our client is also interested in applicants with exposure to Prime Brokerage client service support, as there will be some PB client service support in this role.

Responsibilities:

  •  Direct oversight of the Client Services team.
  • Coordinator and escalation point for Sydney client issues with the global Client Services and Exchange Interface teams.
  • High profile liaison with Global RMs for the client base, Regional Business Managers, Global Operations Manager and other senior personnel within the ETD business
  • Forms part of ETD Operations Management team.
  • Setting performance objectives and participate in regular appraisal processes for direct reports
  • Ensure adherence to daily controls (internal & regulatory)
  • Escalation point for client requests regarding trade discrepancies, commission, interest, margins, brokerage etc.
  • Involvement in the sales process as required by the front office and Primary Relationship Managers.

Requirements:

  • Proven managerial & people management skills, experience managing a team of high performing individuals
  • Extensive Client Services experience in a managerial role
  • F&O Clearing Operational experience, including exchange & product expertise on F&O instruments
  • Proven skills in delivering a professional face to our clients and taking ownership of issues through to closure
  • Excellent interpersonal skills and ability to communicate across multiple aspects of the organization at various levels
  • Be a dynamic & proactive manager, able to manage multiple priorities simultaneously
  • Ability to identify process improvements that drive capacity, efficiency and control
  • Strong written and verbal communication skills
  • Ability to work accurately and effectively under pressure
  • Strong time management skills required to meet critical deadlines and prioritise
  • Proven ability to manage drive change through a global organisation

The salary will be variable depending on directly relevant experience, but we expect within the range of $120-$160k SGD

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