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Funds Middle Office – Client Service Representative

Written by Anton Murray Consulting on .

Location: Sydney

Salary description: Dependent on experience

  • $50-100k AUD Equivalent
  • Permanent
  • 3 to 7 years of experience

Our client is a leading global fund manager seeking experienced middle office candidates with cross product knowledge and a strong client service skills to join their team as an Account Manager for their middle office.

To be considered for this role, candidates should have:

  • Strong knowledge of trade operations and or trade management across some of these products:  equities, fixed income, foreign exchange, cash, listed derivatives and OTC derivatives;
  • Strong communcation skills / client services acumen

Responsibilities:

  • Trade Matching oversight
  • Support offshore teams in responding to clients, brokers and custodians on matching and settlement queries, acting as escalation point as required;
  • Take ownership of issues and incident management;
  • Attend Service Review meetings as SME and talk confidently about our processes and controls, particularly around errors;
  • Be involved in BAU transitions and client on boarding, demonstrating an understanding of the impact on MO deliverables;
  • Oversight of matching across a range of products, including equities, fixed income securities and foreign exchange, ensuring internal and market deadlines are met and in line with Service Level Agreements;
  • Ensure the quality of the service from offshore locations is delivered in line with SLA and that there is an action plan in place any non-green KPIs.

Experience:

  • 2-6 years of  trade operations / middle office experience from a fund manager, custodian or broker;
  • Strong communciations skills and ability to account manage clients
  • Cross product trade matching/ middle office ideal –  OTC, ETD, EQ, FI, FX, Cash, Corporate Actions
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