Singapore
Investment Banking
PermanentOur client, a global European investment bank, is seeking an experienced Futures & Options candidate to join their small listed derivatives team as a client services representative.
The Client Services Representative will act as a dedicated point of contact for clients; providing a professional and efficient service and knowing the controls, procedures and regulations pertaining to F&O.
CSR’s resolve all queries in a timely manner, and liaise closely with the Sales and Clearing teams to ensure strong communication lines are maintained throughout the business.
Client Service Representative responsibilities are:
- Provide a professional and efficient service
- Develop a strong relationship with existing clients
- Know controls, procedures and regulations pertaining to F&O
- Resolve all queries in a timely manner
- Margin all documented clients
- Investigate cash outstanding items
- Inform clients of pending deliveries/expiries/first notice days
- Close-outs
- Problem escalation
- Manage the interest accrual process
- Review processes regularly and where possible make suggestions for greater efficiency
- Any ad hoc requests of the team are dealt with in an appropriate manner
A Client Service Representative should possess the following skills:
- Minimum 3 years F&O experience
- Strong F&O technical knowledge
- Proven client relationship management experience
- Good team player, ensuring that the team works together in the most efficient manner
- Flexible attitude towards working hours due to the demands of the working place
- Strong intellectual curiosity for process improvements
- Excellent Client focus and Customer care working practices
- Good written and verbal communication skills
- Able to work accurately and effectively under pressure
- Strong time management skills required to meet the many internal and external deadlines
- Positive “can do” approach
- Keeping management informed continuously of issues
- Knowledge of GMI an advantage