Our client is seeking a Client Services Representative to join their team on a 12-month contract in their Sydney office.

This is a junior client services role where you will primarily interact with internal clients, and perform routine operational tasks in the life-cycle of transactions including billing, payments, data entry, reporting and responding to client queries.

Responsibilities:

• Provides quality support to clients with moderately complex transactions and processes on a daily basis.
• Under general supervision, assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.
• Responds to straightforward client questions  and provides more advanced technical assistance.
• Investigates errors in client accounts and statements.
• Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
• Reviews daily open items to ensure proper follow-up and closure

The ideal candidate will have a Bachelor’s degree, along with a few years of post-uni experience in financial markets client services.

This is an entry level position, although a fantastic opportunity to gain client services experience with a global investment bank, on an interim 12-month contract basis.