Our client is a leading global share registry seeking an additional hire within their Employee Share Plans division.

This role would be ideal for someone who has gained some operational/administrative experience and is now looking to transition into a client facing role, or a Client Services candidate seeking a more senior role with some team leading opportunity.

Share plan experience is not mandatory. The role will involve overseeing a small portfolio of clients, attending meetings and assisting the Client Services Managers with projects, system and billing setup as well as mentoring junior client services associates.

Responsibilities:

• The role involves supervision and management of key events and day to day tasks for our Employee Share Plan clients.
• Involves assisting a portfolio of clients with equity plan administration, reporting, reconciliations, billing and invoicing.
• Provide coaching and direction to Client Service Associates
• Fostering of a strong pro-active client service delivery culture
• Cross-train and support Client Service Managers on major projects
• Ensure client calendars are updated and managed daily
• Maintain and encourage a positive working environment for both themselves and colleagues

Skills Required:

• Excellent customer service skills
• Excellent verbal and written communication skills
• Intermediate knowledge of Excel and Word
• Strong organisational skills
• Strong attention to detail
• Superior problem-solving skills and abilities
• Accountability and ability to prioritise work
• Ability to work under pressure and meet deadlines