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Client Services Assistant Manager – Employee Share Plans

Written by Anton Murray Consulting on .

Location: Sydney

Salary description: $60000 - $70,000 base

  • $50-100k AUD Equivalent
  • Permanent
  • 1 to 3 years of experience

Our client is a leading global share registry seeking an additional hire within their Employee Share Plans division.

In summary, this role would be ideal for someone who has gained some operational/administrative experience and is now looking to transition into a client facing role Or a Client Services candidate seeking a more senior role with some team leading opportunity.

Share plan experience is not mandatory. The role will involve overseeing a small portfolio of clients, attending meetings and assisting the Client Services Managers with projects, system and billing setup as well as mentoring junior client services associates.

Responsibilities:

  • The role involves supervision and management of key events and day to day tasks for our Employee Share Plan clients.
  • Involves assisting a portfolio of clients with equity plan administration, reporting, reconciliations, billing and invoicing.
  • Provide coaching and direction to Client Service Associates
  • Fostering of a strong pro-active client service delivery culture
  • Cross train and support Client Service Managers on major projects
  • Ensure client calendars are updated and managed daily
  • Maintain and encourage a positive working environment for both themselves and colleagues

Skills Required:

  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Intermediate knowledge of Excel and Word
  • Strong organisational skills
  • Strong attention to detail
  • Superior problem-solving skills and abilities
  • Accountability and ability to prioritise work
  • Ability to work under pressure and meet deadlines
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