This position is a good quality, client facing role that will be liaising closely with external asset management clients of the business. Client Services Managers are part of the distribution function of the business, and as such the team has overall responsibility for the development and ownership for all key client relationships, client to business interaction and client communication.

The Client Services Management team has the mission to implement a global service model and to ensure a consistent top-quality client experience worldwide.

The Client Services team is responsible for service delivery oversight, client satisfaction, client communication, as well as managing relationships with the third party asset managers serving the business’ asset owner clients

Position purpose:

• The Client Service Manager is responsible for ensuring overall satisfaction of their assigned client(s) across the full scope of services delivered locally or globally.
• The Client Service Manager pilots the client experience to achieve a desired level of service across the entire organisation. By understanding the client business and service expectations, the Client Service Manager translates this into service delivery requirements for each team responsible for the service delivery.
• The Client Service Manager also leads service reviews with the client.
• The aim is for the Client Service Manager to assess the on-going satisfaction of the client with the service delivered, to identify and to oversee actions to ensure continuous improvement of the client satisfaction.

Requirements

• Must have strong custody operations, fund accounting and client facing experience.
• Proven track record within Fund administration
• Strong operational background, looking to step into a more client focused role.
• Organised, focused, polished
• Ability to foster and maintain strong interpersonal relationships both internally and externally.