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Custody Relationship Manager

Written by Anton Murray Consulting on .

Location: Singapore

Salary description: $120k-$150k SGD base salary

  • $100-150k AUD Equivalent
  • Permanent
  • 10 to 15 years of experience

An award-winning global custodian business is seeking an experienced Relationship Manager to join their team in Singapore.

This is a Relationship Management position within the custody business of our client. The ideal applicant will come from a strong asset management client services background, and likely have extensive direct custody relationship management experience.

All the Relationship Managers within this group have a strong asset management operations and accounting background, with a competent ability to build relationships with clients at a strategic level.

Key Responsibilities

Responsible for managing existing client relationships:

  • Analyse the client’s organisation with the specific purpose of understanding their strategy and identifying their future needs
  • Understand their organisation and who the key stakeholders and influencers are
  • Responsible for the completion, maintenance and tracking of the strategic account plan
  • Responsible for the overall management and oversight of the relationship management framework (senior management review meetings, B2B monthly meetings, planning sessions etc)
  • Delivery and presentation of monthly / quarterly Report Cards and other management information
  • Build professional and trusted relationships with key stakeholders within client organisations and any associated third parties
  • Build professional and trusted relationships with internal stakeholders
  • Liaise with Client Service Managers and Operational Managers to ensure client satisfaction levels are maintained
  • Monitor quality of service delivery to existing clients and ensure that the business is responsive to clients concerns and issues
  • Look to provide value-added activities that differentiate our client from the competition
  • Negotiate new (or renewed) client contracts, in accordance with documented plan
  • Responsibility for coordinating RFP’s or re-tender proposals for existing client relationships
  • Ensure a professional and consistent relationship management approach across all client accounts

Required Qualifications, Skills and Experience:

  • An experienced Relationship Manager, with proven success in managing complex, corporate/institutional relationships
  • Degree qualified in Business, Commerce, Accounting or related discipline
  • Minimum 10 years’ experience within the Financial Services industry with at least 5 years exposure to custody or funds management related businesses
  • Industry knowledge, particularly of Investment Operations/Securities Industry, and ideally in specialist custody functions
  • Excellent communication skills, particularly to be able to summarise complex technical arrangements for a non-technical audience
  • Experience in driving a culture of customer-focus and quality
  • Proven track record of effective negotiation, with ability to build consensus and achieve compromise
  • Sales experience, with track record of success in consultative selling
  • Ability to work cohesively and positively with colleagues and management peers
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