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Custody Relationship Manager

Written by Anton Murray Consulting on .

Location: Singapore

Salary description: $120 - 150k SGD

  • $100-150k AUD Equivalent
  • Permanent
  • 7 to 10 years of experience

This is a relationship management position within our client’s custody business. The ideal applicant will come from a strong asset management client services background, and likely have extensive direct custody relationship management experience.

All the Relationship Managers within this group have a strong asset management operations and accounting background, with a competent ability to build relationships with clients at a strategic level.

Responsibilities 

  • Responsible for managing existing client relationships.
  • Analyse the client’s organisation with the specific purpose of understanding their strategy and identifying their future needs.
  • Understand their organisation and who the key stakeholders and influencers are.
  • Responsible for the completion, maintenance and tracking of the strategic account plan.
  • Responsible for the overall management and oversight of the relationship management framework (senior management review meetings, B2B monthly meetings, planning sessions etc).
  • Delivery and presentation of monthly / quarterly Report Cards and other management information.
  • Build professional and trusted relationships with key stakeholders within client organisations and any associated third parties.
  • Build professional and trusted relationships with internal stakeholders.
  • Liaise with Client Service Managers and Operational Managers to ensure client satisfaction levels are maintained.
  • Monitor quality of service delivery to existing clients and ensure that the business is responsive to clients concerns and issues.
  • Look to provide value-added activities that differentiate our client from the competition Negotiate new (or renewed) client contracts, in accordance with documented plan.
  • Responsibility for coordinating RFP’s or re-tender proposals for existing client relationships.
  • Ensure a professional and consistent relationship management approach across all client accounts.

Requirements 

  • An experienced Relationship Manager, with proven success in managing complex, corporate/institutional relationships.
  • Degree qualified in Business, Commerce, Accounting or related discipline.
  • Minimum 10 years experience within the Financial Services industry with at least 5 years exposure to custody or funds management related businesses.
  • Industry knowledge, particularly of Investment Operations/Securities Industry, and ideally in specialist custody functions.
  • Excellent communication skills, particularly to be able to summarise complex technical arrangements for a non-technical audience.
  • Experience in driving a culture of customer-focus and quality.
  • Proven track record of effective negotiation, with ability to build consensus and achieve compromise.
  • Sales experience, with track record of success in consultative selling.
  • Ability to work cohesively and positively with colleagues and management peers.
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