Hong Kong 
Asset Management 
Permanent Our client is seeking a Director of Transfer Agency Operations in HK, to lead operations teams, is responsible for the day to day activities of the team covering transfer agency, investor AML, implementation and client servicing.
Responsibilities
Management of Hong Kong teams of >10 people
- Management of a team: In charge of hiring process, coaching, oversight on local staff, mobility and succession planning, overall resourcing monitoring, training
- Performing regular review processes and performance appraisal, as per Group policies
- Managing people issues and conflicts, on all levels
- Ensuring service delivery to our clients offering quality services at the good level of cost in a secure environment. All these elements being monitored regularly by KRI and KPI etc.
- Being point of escalation for clients and follow up in case of perceived issues in service delivery. Timely reporting and escalation of incidents.
- Leading operation oversight and participating in local Management Committees
- Acting as a signatory for relevant correspondence in accordance with approved authorisation levels.
Organisation
Budget / Cost Management
- Adapting staff number to the level of activity (up & down) with a minimum level of anticipation.
- Providing inputs for adapting teams in regard to available resources and talents.
- Ensuring coordination with Regional/Global teams, especially regarding alignment with globally defined operating models for IS TA.
- Maintaining the appropriate balance between local (HK) and GSO in order to deliver services at the best costs for IS TA services.
- Contributing to client strategy meetings with Client Development teams. Recommending opportunities to enhance client focused service delivery.
- Giving inputs to HK budget requirements annually as part of strategic plan review.
- As part of management team in IFSO APAC, is part of budget reviews.
Operational Risk Management
- Risk management: Ops risk to be followed in a permanent manner (KPI / BAU follow-up) in order to act in the safest possible environment.
- Managing regular reviews with OPC/ORC teams. Overseeing the regular sampling review by Quality Assurance and ORC teams, following up with any finding and leading the teams to implement new controls.
- Managing IG review and following up with any recommendations.
- Participate in the product approval process as domain expert, giving inputs for setup of the procedures to minimize risks.
Coordination Local / Hub / Global: Be an active representative in the below through regular meetings and calls with Hub & central projects teams, in particular by efficiently representing the needs and specificities of APAC clients on topics such as:
- Project needs for the region
- Client needs in projects
Projects: Work closely with Transversal team and Global teams in projects; leading teams to participate in system and new process implementation and automation in order to maximize efficiency and promote secured and control-based environment
Communication
- Ensure good level of communication with local and global management on BAU business, projects follow-up, incidents and problems (escalation).
- Ensure good and transparent communication with all levels of staff.
- Ensure that teams under responsibility have adequate knowledge of the global organization of BPSS, and participate to transversal and cross location work.
- Ensure efficient and accurate reporting on local activity inside and outside of HFS Operations teams.
Conduct: Adhere to the Code of Conduct and act accordingly internally, when facing clients and providers.
To have AML/CFT risk awareness and complete all identified mandatory training so as to ensure understanding of relevant/applicable Group policies (including but not limited to financial security related matters) and to escalate any irregularities where necessary. To also ensure that his/her team has completed and will adhere to the same.