Equity Client Services – Mandarin Speaking

Written by Anton Murray Consulting Consulting on .

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Location: Melbourne

Salary description: Competitive daily rate based on previous experience

  • $50-100k AUD Equivalent
  • Contract or Temporary
  • 1 to 3 years of experience

Our client is a leading wealth management provider seeking a Client Services who is able to speak Mandarin fluently to join their team in Melbourne on a 12-month contract.

As a Customer Service Agent, you will be the primary contact for our clients Asia- Pacific based employees of multinational companies who use our client as their Corporate Benefits Administrator.

In this multi-faceted role, you will work with clients on the execution and administration of their corporate share/ option accounts. As our clients are Asia-Pacific based, you will need to be able to speak Mandarin and speak English fluently.

Key responsibilities:

  • Receive inbound calls from participants, assess needs, answer enquiries, identify issues and implement the appropriate solutions
  • Investigate and resolve customer complaints and concerns, and escalate where resolution cannot be reached
  • Meet Key Performance Indicators (KPIs) – Handle an average of 20-40 inquiries per day
  • Educate clients in the use of corporate website

Key requirements needed:

  • Clear, fluent, effective English, native Mandarin speaker (speaking Cantonese would be an advantage)
  • Professional phone manner – be an effective and understanding listener
  • Experience in customer service would be an advantage

The ideal candidate will have 1 – 3  years of relevant experience within equities in a leading global bank, or financials services provider.

Contact us in Melbourne


Phone:+61 3 9900 6333

Hiring Staff: hire@antonmurray.com

Seeking Work: apply@antonmurray.com

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