Our client is a leading wealth management provider seeking a Client Services who is able to speak Mandarin fluently to join their team in Melbourne on a 12-month contract.

As a Customer Service Agent, you will be the primary contact for our clients Asia- Pacific based employees of multinational companies who use our client as their Corporate Benefits Administrator.

In this multi-faceted role, you will work with clients on the execution and administration of their corporate share/ option accounts. As our clients are Asia-Pacific based, you will need to be able to speak Mandarin and speak English fluently.

Key responsibilities:

• Receive inbound calls from participants, assess needs, answer enquiries, identify issues and implement the appropriate solutions
• Investigate and resolve customer complaints and concerns, and escalate where resolution cannot be reached
• Meet Key Performance Indicators (KPIs) – Handle an average of 20-40 inquiries per day
• Educate clients in the use of corporate website

Key requirements needed:

• Clear, fluent, effective English, native Mandarin speaker (speaking Cantonese would be an advantage)
• Professional phone manner – be an effective and understanding listener
• Experience in customer service would be an advantage

The ideal candidate will have 1 – 3  years of relevant experience within equities in a leading global bank, or financials services provider.