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Funds Middle Office – Client Account Manager

Written by Anton Murray Consulting on .

Location: Sydney

Salary description: $90k - $100k + super + bonus

  • $100-150k AUD Equivalent
  • Permanent
  • 3 to 7 years of experience

Our client is a leading funds business seeking experienced middle office candidates with cross product knowledge and a strong client service skills to join their team as a Client Account Manager and SME for middle office.

To be considered for this role, candidates should have:

  • Strong knowledge of supported instruments including equities, fixed income, foreign exchange, cash, listed derivatives and OTC derivatives.
  • Strong client services acumen
  • Be an expert in local and global MO operating models
  • Building strong collaborative relationships with clients, brokers, other external third parties and internal teams.

Responsibilities:

  • Be the middle office SME and act in an oversight and control capacity
  • Support offshore teams in responding to clients, brokers and custodians on matching and settlement queries, acting as escalation point as required.
  • Take ownership of issues and incident management
  • Attend Service Review meetings as SME and talk confidently about our processes and controls, particularly around errors.
  • Be involved in BAU transitions and client on boarding, demonstrating an understanding of the impact on MO deliverables.
  • Oversight of matching across a range of products, including equities, fixed income securities and foreign exchange, ensuring internal and market deadlines are met and in line with Service Level Agreements.
  • Ensure the quality of the service from offshore locations is delivered in line with SLA and that there is an action plan in place any non-green KPIs.

Experience:

  • 5+ years of cross product middle office experience from a fund manager, custodian or broker.
  • Strong client service, account management or relationship management experience
  • Prior team oversight and controlling exposure
  • Cross product trade matching/ middle office
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