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IT Helpdesk Analyst – Global Bank

Written by Anton Murray Consulting on .

Location: Sydney

Salary description: $45,000 - $49,999 + super

  • $50-100k AUD Equivalent
  • Permanent
  • 1 to 3 years of experience

Our client is a top tier global bank seeking a junior Helpdesk IT Support Analyst to join their team in Sydney.

Responsibilities:

  • First point of call for providing timely and cost effective IT support to the business
  • Logging tickets and calls via help desk applicaiton
  • Troubleshooting desktop and network related issues
  • Liaise with internal and external stakeholders

Requirements:

  • 1-2 years experience in help desk/customer service IT environment
  • Preference for Bachelor degree level
  • Great communication and stakeholder management skills
  • Excellent knowledge and skills with Microsoft office, outlook, Windows OS and active directory
  • Also desirable but not essential would be knowledge of  lotus notes, smart phone support and cisco phone support
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