Payments Manager

Written by Anton Murray Consulting Consulting on .

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Location: Sydney

Salary description: $100 - $150k

  • $100-150k AUD Equivalent
  • Permanent
  • 3 to 7 years of experience

Our client is looking for a customer focused payments expert with a data driven approach for its Australian and New Zealand based business.

  • Be the digital payments local expert for the company in Australia and New Zealand covering market intelligence, customer experience, laws, regulations and standards.
  • Develop local payments strategies to ensure that the company’s payments vision is realised.
  •  Own relationships with banks, acquirers, vendors, regulators and others within the payments ecosystem.
  • Own the ANZ product roadmap on payments including risk management, fraud and identity tools and solutions.
  • Articulate customer value propositions and solution differentiation.
  • Scope and prioritise changes based on business and customer impact.
  • Manage and establish metrics that measure the success of existing and new payments tools, solutions, rules and processes including KPIs, bugs and issues.
  • Work with relevant stakeholders as part of a broader go to market framework to drive successful product launches.
  • Develop and manage the end-to-end process with various cross-functional teams, such as customer support teams, to resolve customer-related payment issues exceeding service-level metrics and providing the best possible customer experience
  •  Demand a customer-first approach and define and articulate the customer experience and impact for payments system, fraud detection and prevention activities.

Ideal candidate will have 3 to 5 years experience in payments and internal workings of banking systems, card networks and alternative payment methods.

Contact Us in Sydney


Phone:+61 2 8246 8900

Hiring Staff: hire@antonmurray.com

Seeking Work: apply@antonmurray.com

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