Senior IT Helpdesk Support Analyst
Apply for this Job →Location: Melbourne
Salary description: $60-65 per hour base salary
- $100-150k AUD Equivalent
- Contract or Temporary
- 3 to 7 years of experience
Our client is a global financial services institution looking for an experienced Senior IT Business Support Analyst to join their business in Melbourne.
The successful candidate will join the business on an initial 12-month contract with the possibility of further extension, paying up to around $65 per hour + super ($140k per annum equivalent).
Key Responsibilities:
- Assisting in devising hardware and software solutions using personal computers (PC), data communications equipment, terminals, electronic office equipment and desktop tools.
- Analysis of system needs, handles problem resolution, provides quality assurance reviews and trains partners on use of various tools.
- Provides technical support to all Asia offices.
- Performs Project Manager responsibilities as needed and keeps abreast of new technology.
- Researches and resolves PC hardware and software and/or mainframe software problems.
Key Skills and Knowledge:
- Several years of technical experience with IT infrastructure, system applications and PC, office and desktop tools.
- Good working knowledge of and troubleshooting experience in Office 365 (cloud and premises), Outlook, Lotus Notes and Sharepoint.
- Good understanding of LAN/WAN systems, IP networking, storage network technologies, virtualization, and Citrix.
- High level communication and project management skills.
This role will look to pay a competitive hourly rate for a candidate with the appropriate skills, knowledge and experience.