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Technical Client Solutions Manager: Asset Management Vendor

Written by Anton Murray Consulting Consulting on .

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Location: sydney

Salary description:

  • $100-150k AUD Equivalent
  • Permanent
  • years of experience

We are looking for a technical expert to lead a premium service offering for an innovative data management organisation.  This manager role is a leadership position that manages a team of technical professionals.

The technical manager will be empowered to share resolutions and enhancements, therefore exceeding client expectations by providing extraordinary customer service.

Responsibilities

  • Lead and directly manage a team of Site Reliability Engineer, Client Operations Manager, Knowledge Specialist and ASP Analyst resources. You will perform all human resources tasks, such as, recruiting, hiring, and managing employee performance.
  • Guide, coach, and educate Site Reliability Engineer, Client Operations Manager, Knowledge Specialist and ASP Analysts, as well as clients and other stakeholders, by providing both formal and informal training and knowledge transfer.
  • Ensure overall client satisfaction by working closely with global team for timely and effective resolution of client issues.
  • Utilise expertise in technical areas to investigate and resolve complex issues; work closely with  Technical Team Leads on escalated issues and ensure solutions sufficiently meet client needs.
  • Prioritise and assign client issues to appropriate technical resources; consistently reassess and shift priorities as client needs change.
  • Manage day-to-day workload and balancing across technical resources.

Experience 

The ideal candidate will need to possess some or all of the following traits:

  • Superior troubleshooting and analysis / resolution skills.
  • Previous leadership experience or an interest in developing strong leadership skills.
  • Proven ability to build relationships, both internally and with clients; experience with negotiating priority conflicts and diplomatically resolving conflicts
  • Excellent communication skills and ability to work well within a team environment.
  • Excellent organisational / multitasking skills.
  • Ability to manage and exceed customer expectations for support.
  • Ability to understand and convey client business requirements to Tier 2 and Tier 1 support teams.
  • Proven aptitude to learn complex technical and theoretical information in a timely manner.
  • Flexibility to support Market hours and do some after-hours work when necessary.

Contact Us in Sydney

LEVEL 26, 1 BLIGH STREET
SYDNEY NSW 2000

Phone:+61 2 8246 8900

Hiring Staff: hire@antonmurray.com

Seeking Work: apply@antonmurray.com

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