Business & Operations Support Associate

Sydney

Asset Management

Contract or Temporary

This position plays a key role as an intermediary and support between key internal and external stakeholders in the business while they transition some of their services to an external provider, so the role will be broad and focussed on executing a number of different role requirements depending on the daily needs. 

During the service transition period, support is required in the execution of business administration tasks, and other task-oriented actions in systems to support both internal and external partner activities.  Other requirements of the role will be to source large data extracts/files, and to assist in preparation of business and management reporting for use between both parties so advanced Excel skills will be highly advantageous.

The role will also require you to support Operations: supporting our in-house trading, settlement and reconciliation team.  This position requires excellent written and verbal communication skills, time management/planning skills and an unwavering commitment to providing client satisfaction.

A successful candidate will be a proactive person who can work well in a team environment as well as independently when required, and someone who is comfortable in a fast-paced and evolving environment, ultimately ensuring timely support of our internal and external partners requests.

As a Business Support Associate, you will be responsible for, but not limited to the following:

Key responsibilities include:

• Liaising with our service provider to assist in the execution of tasks and data extracts using our platform and Jira
• Performing business/management reporting, as well as business administration tasks required to support the business
• Supporting the operations team in performing key tasks across trading, trade settlements and reconciliations functions where additional resources are required. 
• Demonstrating flexibility across several functions to act on requests in support of transition between service providers
• Provide excellent support to our service partner ensuring a positive experience for our clients
• Track open queries/issues and investigate problem situations, escalating as appropriate
• Develop and maintain relationships with key internal Business Units, cross functional teams, global counterparts, and external providers.
• Following established rules that support compliance and audit processes, escalating issues to a manager.

We are looking for high calibre people who possess the following competencies:

• 2-3 years’ experience in financial services operations would be advantageous
• Some financial service experience is a must to hit the ground running
• Settlement/reconciliation experience would be really helpful
• Excellent verbal and written communication skills
• Ability to multi-task, prioritise and project manage daily workflow.
• Comfortable in a fast-paced and evolving environment.
• Highly admin heavy – person needs to be able to juggle large volume of requests
• Experiencing dealing with data – complex excel skills
• Transferring data to a new platform
• Strong analytical, critical thinking and problem-solving skills – Advanced Excel skills
• A proactive and can-do attitude with the flexibility and willingness to work autonomously and as a part of a team.
• Ability to work with colleagues in offshore locations, maintain communication given time zone constraints and build rapport with these colleagues. 
• Demonstrated competency with common office technology.