NAB to “reorganise itself around the customer”

Tim Stewart, InvestorDaily

The creation of $70 billion retail super fund MLC Super is the culmination of a new strategy at NAB to “reorganise itself around the customer”, the bank said. Speaking at the American Chamber of Commerce in Melbourne yesterday, NAB chief customer officer Andrew Hagger described his efforts to bring the bank’s wealth division and retail banking arm “under one umbrella”. Mr Hagger, who took on the new role of ‘chief customer officer – consumer and wealth’ in August, described the unification of banking and wealth within NAB as a “very tall, very steep mountain to climb”.

He pointed to the sale of 80 per cent of NAB’s life insurance business to Japanese insurer Nippon Life in October 2015 as a move that has allowed the bank to “focus more on our core expertise”. The transaction has also freed up NAB’s capital to be invested in areas like superannuation, investment and advice, Mr Hagger said. “Secondly, by merging five of our super funds into one, we created Australia’s largest retail super fund, MLC Super, with $70 billion of funds under management,” he said.

The rest of this article can be found at investordaily.com.au.